Power Transmission (Roller Chain, Chain Sprocket, Gear Rack,Belt Pulley, Taper Bush) Manufacturing & Solution-----A Message to Our Clients and Partners About COVID-19

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Customer service

FAQ

Customer service

Update Time:2021-08-06

Free Sample

 

We can provide free sample of all our products,including sprocket,chains,pulleys,racks.

If you like our product and order it,the sample without fee;

If you think our product don't meet your needs,you need to pay for sample and transportation.


 

Marking and Custom Package

 

Marking:If you want to mark your brand name on the product, we support it, but you need to communicate the specific details with the salesperson in advance.

Packing:We pack in square wooden boxes by default.If you have better packaging methods,we support customized packaging for you.


 

Urgent Delivery Available

 

We agree on the delivery date based on the order quantity, and there is almost no spot in stock. The general delivery period is about 2 months. If your order is very urgent, we can expedite the delivery for you, and it can be delivered within one week at the earliest.And use the fastest shipping method to send the goods to you in good condition.


 

After Sale Service

 

Ø Warranty service can be provided within one year after the product is sold;

Ø According to user requirements, long-term technical guidance on use and other aspects can be carried out;

Ø Handling users' letters and visits and telephone complaints, answering consumer inquiries;

Ø Collect consumers' opinions on product quality in various ways and make timely improvements according to the situation.


 

About Goods Damage

 

Our products go through strict quality inspections before they leave the factory to ensure that all products are qualified products when they leave the factory. However, due to the long shipping time, damage will inevitably occur on the road. If you find any damage after receiving the goods, please contact us in time,we have no reason to refund.

 

Note

Need to contact us within 30 days after receiving the goods;

Except for man-made damage after receiving the goods;

Except for damage to goods due to operational errors;

Other situations of damage during non-transportation.

 

For more service details, please contact our business. We provide 100% satisfactory service.

 

 

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